Returns & Exchanges

At Maison Marou, we take pride in the artisanal quality of our chocolate; if your order arrives damaged or incorrect, please contact us within 48 hours of delivery to arrange a replacement or refund.

1

Inspect Your Package

Upon delivery, immediately check your chocolate for any signs of heat damage or structural breakage caused during transit.

2

Document the Issue

Capture clear photographs of the damaged product and the original packaging to help our quality control team process your claim.

3

Contact Our Team

Email your order number and photos to our support desk; due to the perishable nature of food, we cannot accept returns of opened items.

4

Resolution Process

Once approved, we will either ship a fresh replacement at no extra cost or issue a full refund to your original payment method within 5 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing